Privacy Policy

Introduction

Welcome to Pelenti Group, a janitorial company based in Washington, DC. We value your privacy and are committed to protecting your personal information. This privacy policy explains how Pelenti Group (“we,” “us,” or “our”) collects, uses, and discloses personal information from users of our website (pelentigroup.com) and includes information about our text message program.

Data Collection: Directly from you and Automatically

Pelenti Group collects personal information that you provide through our website, email, and office phone number. This personal information may include:

Name
Email address
Phone number
Content of your messages
Opt-in and opt-out preference information for text message communication.

Pelenti Group collects information that you provide directly to us WHEN YOU:

Fill out and submit the web form on our Contact Us webpage;
Email us at info@pelentigroup.com; and
Call or text our office at 202-660-1431.

Pelenti Group collects certain information automatically when you interact with our website, such as:

Device Data: This includes details about the device you use to access our services, such as your IP address, browser type, and operating system.
Cookies and Tracking Technologies: Our website uses cookies, web beacons, and similar technologies to collect data about your browsing behavior and preferences.

Our website may use tracking technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device, including your IP address, browser and operating system information, geographic location, referring website address, and other information about how you interact with the website. You may disable cookies in your web browser; however, parts of our website may not function properly. More information about blocking and deleting cookies is available at All About Cookies.

Data Usage: How We Use Your Information

Pelenti Group uses information about you, which you provide directly to us via webform, email, text, or phone call, to:

Respond to your general inquiries and provide support such as scheduling confirmation, task assignments, and operational support information.
Comply with legal and regulatory requirements.

Data Security: Securing Your Information

Pelenti Group takes reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. The transmission of personal information to and from our website is at your own risk. You should only access the website within a secure environment.

Data Encryption: Using industry-standard encryption to encrypt data in transit and at rest, such as HTTPS, TLS, SSL, and AES 256.
Access Control: Restricting access to your personal information to authorized personnel only. We implement strict access controls and regularly review access permissions to ensure data security.
Regular Audits: Conducting regular security audits to identify and address potential vulnerabilities.

Data Retention: Pelenti Group retains your personal information and message data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

Data Privacy and Sharing: Pelenti Group is committed to ensuring the confidentiality of your mobile phone information and opt-in data. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Additionally, Pelenti Group will not sell or rent your data. Pelenti Group may share personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Pelenti Group's Text Message Service

The purpose of Pelenti Group's text message service is to provide support to visitors, clients, and employees through text message communication. By opting into our text messaging service, you agree to the following terms regarding how Pelenti Group handles your data:

Pelenti Group's Messaging Terms and Conditions

Message and Data Rates: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. For questions about your text or data plan, please contact your wireless provider.
Message Frequency: The frequency of text messages you receive may vary based on your interactions with Pelenti Group.
Message Types: You may receive the following types of messages:
Responses to general inquiries
Schedule confirmations
Task assignments
Operational support information
Non-Sharing: Pelenti Group is committed to ensuring the confidentiality of your mobile phone information and opt-in data. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Additionally, we will not sell or rent your data. We may share personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Opt-In Process: To opt-in/subscribe to Pelenti Group's text messaging service, follow these steps:
a. (Opt-In via webform) Visit Pelenti Group's Contact Us webpage.
b. Fill in the web form by providing your name, email and/or phone number, and a message.
c. On the web form, indicate if you agree to receive text messages from Pelenti Group:
Check the Yes box to indicate that you agree to receive text messages from Pelenti Group sent from 202-660-1431 to the mobile number you provided on our web form. When you select Yes, you opt-in / subscribe to our text messaging service thereby consenting to text message communication from us.
If you do not agree to receive text messages from Pelenti Group, check the No box on the webform. We will not respond to your inquiry via text message.
d. (Opt-in using keywords) You may also opt-in/ subscribe to our text message service by texting START or YES directly to 202-660-1431.
e. Shortly after opting in, you will receive a text message confirming your agreement to receive text messages from Pelenti Group. This confirmation message will also include opt-out instructions, non-sharing data clause, and support contact information.
Opt-Out Instructions: To opt-out of receiving text messages from Pelenti Group, follow these simple steps:
a. (Opt-Out via webform) On the Contact Us web form, indicate that you do not agree to receive text messages from Pelenti Group. Check the No box to indicate that you do not agree to receive text messages from Pelenti Group sent from 202-660-1431 to the mobile number you provided on our web form. When you select the No box, you opt-out/unsubscribe to our text messaging service. You will not receive text messages from us.
b. (Opt-out using keywords) You may also opt-out/unsubscribe from our text message service by:
Replying STOP or CANCEL at any time to any of our text messages that you previously received from us.
Texting STOP or CANCEL directly to 202-660-1431.
Emailing STOP or CANCEL to info@pelentigroup.com.
c. After opting out/unsubscribing, you will receive a final text message from us to confirm you have opted out/unsubscribed from our text messaging service, and we will remove your mobile number from our text messaging contact list within 24 hours.
d. To rejoin our texting service, sign up again by completing the webform on our Contact Us page. Check the Yes box to agree to receive text messages from us. By selecting Yes, you opt-in/subscribe to our text message service, and we will resume sending text messages to you.
Help Instructions: For assistance or more information about our text messaging service, reply with the keyword HELP to any of our text messages. You can also contact our support team at info@pelentigroup.com or 202-660-1431.

Carrier Liability/No Guarantee of Access

Access or delivery to a mobile network is not guaranteed and may be subject to network provider limitations.

Prohibited Topics

Messages must avoid prohibited topics, including but not limited to hate speech, violence, illegal activities, or any other content that may be deemed offensive or inappropriate.

Information from Minors

Pelenti Group is committed to protecting the privacy of children under the age of 13. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13 without obtaining verifiable parental consent. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete the information as soon as possible.

User Rights

Access and Correction: You have the right to access and correct your personal information by contacting us at info@pelentigroup.com.
Data Deletion: You can request the deletion of your personal information and message data at any time by contacting us at info@pelentigroup.com.

Changes to This Policy

Pelenti Group may update this privacy policy from time to time. We will notify you of any significant by posting a notice on our website.

If you have any questions or concerns about this privacy policy, please contact us at info@pelentigroup.com.