1. Introduction

Welcome to Pelenti Group, a facilities management and janitorial company based in Washington, DC. We value your privacy and are committed to protecting your personal information. This privacy policy explains how Pelenti Group (“we,” “us,” or “our”) collects, uses, and discloses personal information from users of our website (pelentigroup.com) and includes information about our SMS text message program.

​

2. Information We Collect

We collect personal information that you provide through our website, email, and office phone number. This personal information may include:

• Name

• Email address

• Phone number

• Content of your messages

• Opt-in and opt-out preference information

​​

3. How Information Is Collected

Directly from You

We collect information that you provide directly to us when you:

• Fill out and submit a web form on our website. If you check the OPT-IN box and provide your phone number, you give us consent to communicate with you via text message.

• Contact us at info@pelentigroup.com for support or inquiries.

• Call or text our office for support or inquiries.

Automatically

We collect certain information automatically when you interact with our website, such as:

• Device Data: This includes details about the device you use to access our services, such as your IP address, browser type, and operating system.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect data about your browsing behavior and preferences.

​​

4. Cookies

Our website may use tracking technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device, including your IP address, browser and operating system information, geographic location, referring website address, and other information about how you interact with the website. You may disable cookies in your web browser; however, parts of our website may not function properly. More information about blocking and deleting cookies is available at All About Cookies.

​

5. How We Use Your Information

We use information collected about you via our website to so that our office staff or support team can:

• Respond to your general inquiries and provide support.

• Comply with legal and regulatory requirements.

• If you are a current employee that is reaching out to us via our website: we communicate with current employees regarding work-related matters such as time and attendance, scheduling shifts, facility/operations support, resource needs, order/delivery/service dispatch confirmations, and other relevant work-related information. On occasion, ​the office may receive a MMS text (containing a picture) to show a repair-related issue at a job site.

​​

6. Sharing Your Information

• We do not share personal information, including mobile phone information and opt-in data, with third parties/affiliates for marketing or promotional purposes. We do not sell or rent your personal information.

• We may share personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

​​

7. Securing Your Information

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. The transmission of personal information to and from our website is at your own risk. You should only access the website within a secure environment.

• Data Encryption: Using industry-standard encryption to encrypt data in transit and at rest, such as HTTPS, TLS, SSL, and AES 256.

• Access Control: Restricting access to your personal information to authorized personnel only. We implement strict access controls and regularly review access permissions to ensure data security.

• Regular Audits: Conducting regular security audits to identify and address potential vulnerabilities.

• Data Retention: Retaining your personal information and message data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

​​

8. Information from Minors

We are committed to protecting the privacy of children under the age of 13. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13 without obtaining verifiable parental consent. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete the information as soon as possible.

​

9. Our Text Messaging Program

• By checking the OPT-IN box and submitting on our website, users consent to receive SMS/MMS text messages from Pelenti Group at the provided mobile number.

• No mobile phone information or opt-in data will be shared with third parties/affiliates for marketing or promotional purposes.

• Consent is not a condition of any purchase.

• Content of text messages may consist of Pelenti Group office staff responses to general inquiries by visitors providing support about work-related topics to current employees.

• Message frequency may vary depending on the type of inquiry and response required.

• Message and data rates may be applied by your mobile carrier.

• Volume Limits: We will respect the throughput and volume limits set by carriers to ensure reliable and timely delivery of messages. This helps avoid spam and ensures that recipients only receive relevant communications.

• Prohibited Topics: Messages must avoid prohibited topics, including but not limited to hate speech, violence, illegal activities, or any other content that may be deemed offensive or inappropriate.

• OPT-IN and OPT-OUT of Text Messages:

  • To receive text messages from us, you must explicitly opt-in by providing your phone number and consenting to receive messages.

  • You can opt-out at any time by replying with "STOP" to any of our messages.

​​

10. User Rights

• Access and Correction: You have the right to access and correct your personal information by contacting us at info@pelentigroup.com.

• Data Deletion: You can request the deletion of your personal information and message data at any time by contacting us at info@pelentigroup.com.

​​

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant by posting a notice on our website.

 

12. Contact Us

If you have any questions or concerns about this privacy policy, please contact us at info@pelentigroup.com.